Wednesday July 13th 2011, 4:19 PM
Filed under: Anger,assholes,computers,ineptitude


Screwed the Pooch

I fucked up. Yeah, again, so shut up.

I have Black Tie protection on my laptop. Or I should say that I had it. It expired in December. However, I got a renewal notice in the mail a couple of months ago and since I always renew, I went online and renewed it. Or I should say that I thought I renewed it. I am having a problem with my USB ports and took the laptop to Best Buy to have it serviced. My charger is also beat so I wanted that replaced also. Imagine my surprise when they told me that I had no coverage! “But you guys have my money!” ┬áThe ‘geek’ went online and said that I have no coverage but my daughter did.

Um…what? We never got the service for my daughter because the techs at her college would cover her problems for free, plus if they looked at it once, it would nullify the Black Tie protection anyway. So ‘geek’ told me to call customer service and sort it out.

I called yesterday and I was told that since my coverage was expired since December, I can’t transfer the coverage. Okay. I can deal with that. It pisses me off, but I understand. I just want my money back. When I ordered the protection plan, it was credited to my daughter’s laptop. I was given a ┬ánumber and told to go online and explain it in an email.

Today, I went online and couldn’t find the place where I was supposed to do this. And so, I called their number once more. Now they want my daughter’s receipt for her laptop. They want info on my daughter’s computer. Why? I don’t understand why this is so difficult. Now, I don’t have to send an email. Now I have to write a letter of intent (to cancel the coverage) I have to explain all of this in writing and include the receipt for kid’s laptop, four part numbers and other shit.

Hoops, people. Fucking hoops. I don’t have the patience for this shit.

The harder I tried to explain to these folks, the harder it seemed to get. The guy kept interrupting me and trying to interpret what I was saying before I finished my explanation. Did he understand me? I couldn’t tell you. But I kept getting more and more confused. We were both speaking English and yet I felt like I was speaking gibberish!

My head hurts really bad now. I want to scream at the top of my lungs.




5 Comments »

  1. Megan said:

    on July 13, 2011 at 5:19 PM

    Ugh. That sucks. xo

  2. Metalmom said:

    on July 13, 2011 at 6:01 PM

    Megan-Yes it does suck. Do you think this post could suffice as “letter of intent”? Of course I would add the bajillion numbers they have asked me to supply.

  3. Jay said:

    on July 13, 2011 at 7:48 PM

    Usually when things start going badly with a customer service agent, I ask for someone else and try again. Hope it all works out!
    Jay´s last blog post ..Casey Anthony: Her Road to Redemption

  4. Metalmom said:

    on July 13, 2011 at 7:52 PM

    Jay-At that point I was going to scream. Did you follow what I was saying? I keep feeling like I was a moron trying to explain myself!

  5. Sybil Law said:

    on July 14, 2011 at 1:38 PM

    GAAAAAAAAAHHHH.
    I hear ya.

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