As my husband’s business partner, I deal with a myriad of things. I send out emails, write up the billing, catch the faxes that come and go, and search the internet for supplies that are hard to find at our local supply houses. The most important thing, however, is answering the phone. I am the voice of the company. Customers call me to ask if this is the correct business for their needs. They call when they electrical emergencies and even for something as trivial as flipping a switch on their fuse boxes.
Today, I got a call from a guy who needed to reschedule an appointment. This isn’t usually a big deal. It wasn’t a big deal in this case either. The big deal stemmed from the attitude I subjected to.
This condescending asshat used words like ‘honey’ and ‘sweetie’. There was also, the “Can he call me between 2 and 3? Not earlier because I’ll be at lunch and not later, because I’ll be going home. I don’t take calls because I will be working at home this evening.” Worst of all, he said “I’m sure that you can have him call me back. I’d rather talk to him. I’m pretty sure that you’re not the one who can tell me what the scheduling looks like.”
This guy doesn’t know me from Adam. Who calls a business and talks to the employees like this? Just because we are a small business, it doesn’t give a person the right to assume so much. I guess he doesn’t realize that I wrote his number on a napkin which I promptly used to blow my nose. Too bad his last name was a little too complicated for me to remember. Oh, and as for the Friday afternoon appointment? Hubs will be enticed to stay with me for a little ‘afternoon delight’ and on Saturday, we may need to visit the baby.
Hey, guy! Find someone else to put your fancy flat screen on the wall for you. You wouldn’t be the first one I’ve kicked to the curb. Even millionaires need to learn a little respect when they call this company. We have a reputation for being clean, polite and respectful to all of our customers. We only ask for the same in return.